Buyer protection center
Escrow, samples, documents, and disputes organized into one protection workflow.
Use this center to review milestone payments, sample approval rules, inspection evidence, and the dispute flow before you confirm an order.
Escrow release plan
Sample approved10%
Production started40%
Shipment released35%
Delivered and confirmed15%
Protection rules
Escrow milestones hold funds until delivery proof and buyer confirmation.
Inspection, compliance documents, and sample approval can be attached before release.
Disputes move into a documented review flow with shipment, payment, and chat evidence.
Sample approval
Approve sample photos, courier tracking, and QC notes before production starts.
Trade documents
Store pro forma invoices, packing lists, certificates, and shipping evidence in one workspace.
Dispute process
Open a documented dispute with payment logs, chat history, shipment events, and inspection findings.